Any items purchased between Sunday 1st December 2019 - Tuesday 31st December 2019 can be returned up until Friday 31st January 2019.
ONLINE RETURNS - AUSTRALIA:
Return your way! Pick from the following options to return your item. Please ensure you enclose your completed returns form, which you can download here.
Looking to exchange your item? Simply head into any of our Rockmans stores for a free exchange of your items within 30 days of receiving your order.
Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days.
Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $8.95*.
Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.
Contact our Customer Care Team via our Contact Us form or call +61 2 8577 7838 for a Returns Label
We want you to love your purchases. If you change your mind, we are happy to provide a refund, exchange or gift voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear. Excludes delivery charges.
All Final Sale items are non-refundable for change of mind, instore or online.
Please contact our customer care team by emailing firstname.lastname@example.org if you have any further questions.
Our return policy is in addition to your rights under the Australian Consumer Law.
Please allow up to 15 working days for your return to be processed.
NOTE: In store purchases cannot be returned online.
We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full. If you require a different size or product please place a new order at https://www.rockmans.com.au or visit your local Rockmans Store for an exchange.
ZipPay orders must be returned Online, we do not accept in store returns or exchanges for ZipPay purchases.
Once your return is processed it is credited to your ZipPay Account. Should you want a refund from ZipPay please contact them directly and the amount will be Refunded onto your original payment method.
To contact ZipPay please click here.
Afterpay returns can be accepted via your local store or online. If your order consists of Rockmans and Sister Brand items you must return your order using our Online Returns Process and cannot return your order in store.
Once we process your refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.
We do not accept in store or online returns for Rockmans products purchased via the above marketplaces. To return an item purchased from these websites, please place a return request back through the original website.
We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.
We do not accept in store returns for Sister Brand Products. These products are identified on the product page and your invoice with the relevant brand name. If you wish to return a Sister Brand product you are welcome to send it back to us in accordance with our standard Online Returns policy.
You are welcome to return your Ezibuy product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above.
Please Note: As EziBuy products are available exclusively online we cannot accept in store returns.
You are welcome to return your products for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above. Please note: As these products are available exclusively online we cannot accept in store returns.