Shipping

At Rockmans, we know that the excitement of finding your perfect outfit online doesn’t end at checkout — it continues until your parcel arrives safely at your door. That’s why we’ve designed a shipping experience that’s just as reliable and accessible as our fashion.

Whether you’re shopping from Australia or New Zealand, we’re committed to delivering your favourite styles as quickly and smoothly as possible. Here’s everything you need to know.

How much does delivery cost?

Shipping within Australia

• Free Standard Shipping for orders over $75 AUD
• For orders under $75:
  • Standard Shipping – $10.00 AUD
  • Express Shipping – $16.00 AUD
    (Express shipping is not available for Western Australia deliveries)

Please note:

• Weight limits and postcode restrictions may apply for Express Shipping.
• Return to Sender parcels due to incorrect delivery details will incur a $15.00 handling fee.
• If there is a safe place to leave your order (e.g. letterbox or private veranda), it may be delivered via SafeDrop. If the area isn’t considered secure, the driver will use their discretion to not leave the parcel and your parcel will be redirected to a local post office for collection.

Shipping to New Zealand

• Standard Shipping – $35 AUD
  (Prices may vary for orders weighing over 5kg)

Can I track my order?

Absolutely. Once your order has been dispatched, we’ll send you an email with your tracking number so you can follow it every step of the way.

All Australian deliveries are handled via Australia Post.

As with domestic orders, if you’re not available at delivery and the area is deemed safe, your parcel may be left via SafeDrop. Otherwise, it will be delivered to your nearest post office for secure collection.

Need help with your order?

If you have any concerns about your delivery, our customer care team is here to help. Please contact us at sales@rockmans.com.au

Didn't receive your confirmation email?

As soon as your order is placed and payment is confirmed, you’ll receive an email confirmation. Can’t find it? Be sure to check your junk or spam folder. If it's still missing, get in touch at sales@rockmans.com.au

What is your returns policy?

We want you to absolutely love your Rockmans pieces — but if something’s not quite right, we're here to help.

If your purchase from Rockmans doesn't meet your expectations or has defects, you're entitled to a refund under these conditions:

1. Faulty Items: If the item you purchased is faulty, and this fault wasn't made known to you during the purchase, you are eligible for a refund.
2. Quality Expectations: If the item doesn't align with the quality you reasonably anticipated, considering its description and price, you are entitled to a refund.
3. Fit for Purpose: If the item doesn't perform as reasonably expected, a refund can be claimed.

To initiate a refund, please return the item within a reasonable time frame after purchase, along with proof of purchase such as the original receipt or bank statement. Delays in returning the item may limit your refund to an exchange.

We may require proof that the item's fault wasn't due to your actions.

If a refund is warranted but you prefer an alternative, we're happy to offer an exchange or a gift card.

For returns, you can either send the item(s) back via post within 30 days from the delivery date. You can start your returns process at https://return.auspost.com.au/ROCKMANSAU.

Note that original postage costs are non-refundable unless the items are faulty or not as ordered. In such cases, Rockmans will cover the postage costs. For pre-paid postage arrangements, please contact our customer service.

We recommend using registered or traceable postal services for returns, as responsibility for the parcel remains with you until we receive it.

Change of Mind Policy (Online Purchases Only): While we are not legally required to provide refunds for change of mind, we offer them under our policy for most items, provided:

• The item is returned within 30 days of delivery.
• It is in its original, unworn condition with all labels and tags attached.

However, this policy does not apply to earrings, cosmetics, lingerie, hosiery, face masks, and items purchased on clearance.

What if my order is lost?

Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

If your order is lost in transit, please contact us at sales@rockmans.com.au

Let us take care of getting your new favourite pieces to you — so all you need to do is enjoy wearing them.

Love,
The Rockmans Team