WHAT IS YOUR RETURNS POLICY?

Purchases prior to 14th April 2025

Any item purchased prior to the 14th April 2025 is not eligible for return or refund.
Prior to this period, Rockmans was owned by Mosaic group which has since collapsed.
We did not buy the business and we are not affiliated in any way with the previous owners (Mosaic).

REFUND OF PURCHASE PRICE

You are entitled to a refund for items you purchase from Rockmans if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it; or(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,
And you return the item within a reasonable time after purchase and provide Rockmans with proof of purchase, such as your original receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods.


Rockmans reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item Rockmans is happy to exchange or give you a gift card instead of a refund.
 
If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store within Australia within 30 days from the date of delivery.

Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Rockmans. Please contact customer service to organize prepaid postage.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Rockmans.

No returns, refunds or exchanges on final sale / clearance items.

'CHANGE OF MIND POLICY' 

Rockmans is not legally obliged to give refunds simply because you have changed your mind about the purchase.
However, under our own policy if you simply change your mind, we do offer a refund for most item provided that:

• you return the item within 30 days from the date delivered; and
• the item is in the original condition and unworn; and
• all original labels and tickets are attached to the item; and
  

The change of mind policy does NOT apply to purchase of the following items:

• earrings
• cosmetics
• lingerie; or
• hosiery
• face masks
• clearance items

HOW DO I RETURN ITEMS?

RETURNS

• For online returns, please contact sales@rockmans.com.au
• Items can be returned provided that:
  
  • you return the item within 30 days from the date delivered (Postage payable by customer) ; and
  • the item is in the original condition and unworn; and
  • all original labels and tickets are attached to the item;
• Return and refund process can take up to 30 working days from the day you post the parcel. You will receive and email notification once the parcel has been received and processed.
• Any delivery costs incurred for the order are not refundable.
• There are no returns on pierced jewelry, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC.

WRONG SIZE?

• We are unable to process exchanges at the online distribution center. However, we can offer a refund provided that:
  • you return the item within 30 days from the date delivered; and
  • the item is in the original condition and unworn; and
  • all original labels and tickets are attached to the item;
• Return and refund process can take up to 30 working days from the day you post the parcel. You will receive and email notification once the parcel has been received and processed.
• Any delivery costs incurred for the order are not refundable.
• There are no returns on pierced jewelry, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC.

CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, once your order has been placed, we are unable to make changes to your order. However, once you have received your goods you can return them for a refund. For full details please see our Returns policy.

CAN I RETURN A GIFT CARD?

Gift cards are non-refundable, non-transferable and cannot be redeemed for cash.