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SHIPPING & DELIVERY  

DELIVERY DELAYS


Due to the COVID-19 pandemic our delivery times can take a little longer than usual. 

We have now employed extensive sanitary measures throughout or pick and packing and dispatching operations.

For more information please visit the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

 

We are experiencing high demand Due to high demand we are experiencing some delays in processing orders and enquiry response times may be delayed on account of high volumes. You may experience a delay in receiving your email shipment notification.

We apologise for any inconvenience this may cause. Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than the standard time frames outlined below to get your delivery.  

Items in your order may ship separately We are currently shipping items from multiple locations Individual items in your order may ship separately and arrive separately.  

We’d like to thank our customers for their patience and understanding as we work through this challenging period.

Shipping to Australia? 

If you spend over $100, delivery is free!

  • Purchases under $100 will attract a $10 flat fee.
  • Your parcel will be delivered within 7 - 10 business days (excluding weekends and public holidays) from the day you have placed your order.
  • Delivery may take longer in remote or rural areas or during promotion and sale periods
  • Expected delivery: Key Metro areas (Sydney, Melbourne, Adelaide, Brisbane, Perth) 7-10 business days (excluding weekends and public holidays). Regional Areas up to 10 business days (excluding weekends and public holidays).
  • Your order will be delivered by Australia Post. Click and Collect orders will be delivered to stores by Toll IPEC if item is not available in selected store and can take up to 10 business days (excluding weekends and public holidays).
  • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
  • We offer easy returns, see our Returns Policy

 

Shipping to New Zealand? 

We offer $15 AUD flat rate shipping to New Zealand

  • Your parcel will be delivered in up to 14 business days (excluding weekends and public holidays) from the day you have placed your order.
  • Delivery may take longer in remote or rural areas or during promotion and sale periods
  • Your order will be delivered by Australia Post Express Courier International trackable service.
  • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
  • We offer easy returns, see our Returns Policy
  • Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.

 

Delivery options

At the checkout you have three delivery options:



1. Standard delivery

Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from) Authority to leave If you are not home your parcel will be left at your front door with no signature required (Rockmans cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)

2. Click & Collect

Collect your online purchase for free at your local store. If your items aren't available at your local store, we'll ship them to your home for you at no extra cost.
If you place your order before 3pm, your order will be ready to be picked up that same day!
We’ll send you an SMS when your order is ready.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

3. Parcel Point

Enjoy no-fuss parcel pick up and returns with ParcelPoint, an affordable, trackable service that is available at hundreds of local stores. ParcelPoint services are open 7 days a week and are open late for your convenience. You can also make a return with ParcelPoint. You will be notified via Email and/or text message (SMS) when your items are ready for collection, please make sure to bring photo ID when collecting your parcel.


EziBuy Deliveries 

  • EziBuy products will be shipped separately from New Zealand. If you have purchased a mix of EziBuy and W.Lane items, you will receive 2 parcels (at no extra charge of course).
  • EziBuy orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider. See our full terms and conditions here

Sister Brand Deliveries 

  • Sister Brand products may be shipped separately from their corresponding warehouse and no additional shipping charges will be applied to these parcels.
  • You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.
  • For more details about our Sister Brand Returns policy please click here
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