Shipping and Delivery

Deliveries during Sale and popular Promotional periods:

During our very popular sale and promotional periods deliveries can take a little longer than usual to dispatch from our warehouse.  
Standard delivery times do not apply. If you haven't received your order within 24 working days please contact our customer care team. We will happily check the status of your delivery.

Shipping to Australia? 

If you spend over $60, delivery is free!

  • Purchases under $60 will attract a $10 flat fee.
  • Your parcel will be delivered within 5 - 7 business days (excluding weekends and public holidays) from the day you have placed your order.
  • Delivery may take longer in remote or rural areas or during promotion and sale periods
  • Your order will be delivered by Australia Post.
  • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
  • We offer free delivery for return orders, see our Returns Policy

 

Shipping to New Zealand? 

We offer $15 AUD flat rate shipping to New Zealand

  • Your parcel will be delivered within 10 business days (excluding weekends and public holidays) from the day you have placed your order.
  • Delivery may take longer in remote or rural areas or during promotion and sale periods
  • Your order will be delivered by Australia Post Express Courier International trackable service.
  • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
  • We offer free delivery for return orders, see our Returns Policy
  • Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.

 

Delivery options

At the checkout you have two delivery options:

1. Standard delivery

Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)

2. Authority to leave

If you are not home your parcel will be left at your front door with no signature required (Rockmans cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)

 

Free shipping with all Gift Card purchases

  • Free shipping applies to Gift Card purchases, regardless of the amount loaded onto the card. 
  • Shipping will still be charged for other items included in your order if the total amount, excluding Gift Card purchases, is under the Free Shipping threshold.

 

Free shipping promotions

Rockmans will, on occasion and as advertised, run a special promotion offering free shipping on all online orders. Full terms and conditions here.