CHANGE OF MIND: As of Tuesday, 17/03/2020 we will not provide a refund where you have simply changed your mind about products purchased in the following categories: first aid kits, hand sanitiser, cleaning and masks. PayPal is not responsible for promotions offered by third parties and you should read the Terms & Conditions relevant to any promotion at the merchant’s website. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. Any information provided is general advice only and does not take into account your objectives, financial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring or using the service.
PRE-ORDER ITEMS: You will be charged at the time of placing your pre-order. Please allow 21 days for East Coast Metro delivery, 28 days for all other areas. If for any reasons we are unable to fulfil your pre-order a refund will be processed.
FINAL CLEARANCE OUTLET: Outlet prices are available online only. Prices as marked. Not valid on a prior purchase or existing lay-by. Not valid in conjunction with any other offer or promotional voucher. For a limited time & Only while stocks last. Excludes Ezibuy items. Please note, these styles are non-refundable for change of mind, instore or online.
REFUND POLICY FOR FINAL SALE ITEMS
All Final Sale items are non-refundable for change of mind, instore or online. Final Sale items are identified on the product page and your invoice with the statement “All Final Sale items are non-refundable for change of mind, instore or online”. Our normal refunds policy applies to any full price or sale styles purchased in the same transaction as Final Sale styles.
Faulty goods are excluded from this policy. If you discover a fault with a Final Sale style, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can. Your statutory rights are not affected.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
FREE SHIPPING: To qualify standard Free Shipping within Australia the customer must spend over $80 in one transaction. Click here for more details.
EZIBUY AND SISTER BRAND PRODUCTS: We do not accept in store returns for Ezibuy and Sister Brand Products. These products are identified on the product page and your invoice with the relevant brand name. If you wish to return an Ezibuy or Sister Brand Products you are welcome to return it online, free of charge.
OFFERS THAT HAVE ENDED