Mosaic Brands Ltd, Rockmans parent company (”Rockmans” or “We”) is totally committed to protecting the privacy of our site visitors and customers. Rockmans team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet.
Rockmans will only collect and use your personal information as outlined below. From time to time we are required to collect, hold, use and/or disclose personal information relating to customers in the performance of its business activities. The below sets out our policy in relation to the protection of personal information, as under the Privacy Act 1998 (Cth) (the Act) and the Australian Privacy Principles (APP). The APPs regulate the handling of personal information.
We may collect and process personal data relating to you by you providing such personal data by filling in forms on our site or by you contacting us. This includes, but is not limited to, information provided at the time of registering to use (or become a member of) our site, subscribing to any services (e.g. newsletters), purchasing products or requesting further services.
By using cookies
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as:
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. Please note that if your select such settings your may be unable to access certain parts of our site.
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
We collect personal information that is reasonably necessary for one or more of its functions or activities as set out below.
Rockmans is principally a retailer, and carries out number of facilities and functions including shops (off the street and in shopping centers), the internet, promotional material (using various forms including paper and electronic mail outs), credit and other card systems, Lay-By arrangements and reward schemes.
The type of information that we collect and hold includes your name, address, email address, contact telephone number, gender, age and your product preferences.
Sensitive information: we will only collect sensitive information where you consent to the collection of the information and the information is reasonably necessary for one or more of our company’s functions or activities. Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information.
Rockmans must collect personal information only by lawful and fair means. We will collect personal information directly from you if it is reasonable or practicable to do so.
We may collect personal information in a number of ways, including without limitation:a) in stores;
When we collect personal information about you through third parties, it will manage such information in accordance with the APPs.
Much of the personal information that we hold is stored in our database. Our database comprises of hard copy files and/or electronic files in our ordinary IT systems. These may include cloud servers or servers of third parties.
Unsolicited personal information is personal information that we receive which it did not solicit. Unless we determine that it could have collected the personal information in line with the APPs or the information is contained within a Commonwealth record, it must destroy the information to ensure it is de-identified.
We will collect personal information if it is reasonably necessary for one or more of its functions or activities.
The main purposes for which we may collect, hold, use and/or disclose personal information may include but are not limited to providing you with:a) product information;
You authorise that we are to retain your personal information for the purposes outlined in clause 6.2 until such time that you direct us, using the contact details contained within clause 13 herein, that you wish for this personal information to be discarded.
We may also collect, hold, use and/or disclose personal information if you consent or if required or authorised under law.
If you do not allow us to collect all or some of the personal information we request, Rockmans may not be able to achieve its purposes.
Rockmans will not send you information without your prior consent. If you agree to receive information, Rockmans may contact you via email, post or other forms of direct contact.
Rockmans may use or disclose personal information (other than sensitive information) about you for the purpose of direct marketing (for example, advising you of new goods and/or services being offered by Rockmans).
Rockmans may use or disclose sensitive information about you for the purpose of direct marketing if you have consented to the use or disclosure of the information for that purpose.
You can opt out of receiving direct marketing communications from Rockmans by contacting the Privacy Officer in writing or by following the directions contained within emails from Rockmans and unsubscribing appropriately.
We may disclose your personal information for any of the purposes for which it is was collected, as indicated under clause 6 of this policy, or where it is under a legal duty to do so.
Disclosure will usually be internally, to related entities, candidates, referees, potential and actual employers and clients of Rockmans.
Rockmans may disclose personal information to third parties such as contracted service suppliers (CSP). Examples of CSPs include, but are not limited to, financial institutions for payment processing, information technology service providers, marketing and communications agencies, printers and distributers of direct marketing material and external business advisors.
Before we disclose personal information about you to a third party, we will take steps as are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information.
If Rockmans holds personal information about you, you may request access to that information by putting the request in writing and sending it to the Privacy Officer. We will respond to any request within a reasonable period, and a charge may apply for giving access to the personal information.
There are certain circumstances in which Rockmans may refuse to grant you access to the personal information. In such situations we will give you written notice that sets out:
a) the reasons for the refusal; and
b) the mechanisms available to you to make a complaint.
If Rockmans holds personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading, it must take steps as are reasonable to correct the information.
If Rockmans holds personal information and you make a request in writing addressed to the Privacy Officer to correct the information, we must take steps as are reasonable to correct the information and will respond to any request within a reasonable period.
There are certain circumstances in which Rockmans may refuse to correct the personal information. In such situations we will give you written notice that sets out:a) the reasons for the refusal; and
If Rockmans corrects personal information that it has previously supplied to a third party and you request us to notify the third party of the correction, we will take such steps as are reasonable to give that notification unless impracticable or unlawful to do so.
Rockmans will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that it:a) collects is accurate, up-to-date and complete; and
Rockmans will take steps as are reasonable in the circumstances to protect the personal information from misuse, interference, loss and from unauthorised access, modification or disclosure.
If Rockmans holds personal information, it no longer needs the information for any purpose for which the information may be used or disclosed, the information is not contained in any Commonwealth record and the Rockmans is not required by law to retain the information, it will take such steps as are reasonable in the circumstances to destroy the information or to ensure it is de-identified.
You have the option of not identifying yourself, or using a pseudonym, when dealing with Rockmans in relation to a particular matter. This does not apply:a) where Rockmans is required or authorised by or under an Australian law, or a court/tribunal order, to deal with individuals who have identified themselves; or
However, in some cases if you do not provide Rockmans with your personal information when requested, we may not be able to respond to your request or provide you with the goods or services that you are requesting.
You have a right to complain about Rockmans handling of your personal information if you believe we have breached the APPs.
If you wish to make such a complaint to Rockmans, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with our complaints procedure and we will provide a response within a reasonable period.
If you are unhappy with Rockmans response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.
Member privacy is important to Rockmans. All data collection will be handled sensitively, securely and with proper regard for privacy. Rockmans will at all times collect personal information in a lawful and fair manner. Members may be contacted at any time using the information provided for the purposes of advertising, market research and to ensure proper functioning of the VIP Program. In order to operate the Rockmans VIP Program we may sometimes share your personal information with a service partner or a company connected with Rockmans (by, for example a common shareholder of some common commercial interest). We will not otherwise disclose your personal information to other companies without your explicit consent, unless required by law.
Rockmans can be contacted in the following ways:
Telephone number: 1300 728 980
Email address: email@example.com
Postal address: Mosaic Brands Ltd
PO Box 27, Liverpool NSW 1871
The Rockmans Privacy Officer can be contacted in the following ways:Telephone number: 1300 728 980