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Free Shipping on orders over $100* — Easy Returns in store & online

Most Common Questions

All current promotional discount and voucher Terms and Conditions are located here.

Shipping within Australia
Shipping within Australia will be dispatched within 5-7 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer, in remote, rural areas or during promotion and sale periods.

Shipping within New Zealand
Shipping within New Zealand will be dispatched within 5-7 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer, in remote, rural areas or during promotion and sale periods.
For deliveries to New Zealand we use Australia Post Express Courier International trackable service.
Please note: We cannot deliver to New Zealand PO BOX addresses.

How do I return or exchange an item? Items can be returned within 30 days from the date your order is received.

Certain conditions apply. See Returns FAQ below or please refer to our refunds and exchange policy for more information.

Please allow up to 15 working days for your return to be processed. During busy periods (e.g. Christmas, sale and Easter) Australia Post may take a little while longer to get your package back to us, so please allow up to 21 days for us to process your return from the time you send your goods. We'll be doing our best to refund/credit your account as soon as the package is in our hands. Please remember, your financial institution can take an extra few days to get the refund back into your account.

We try to have a stock level that will keep up with demand but some popular items may sell out fast. If you cannot locate a style online or in your local store contact customer care and they will do their best to locate the style in a nearby store.

Using The Website

You can use our size guide here.

We try to have a stock level that will keep up with demand but some popular items may sell out fast. If you cannot locate a style online or in your local store contact customer care and they will do their best to locate the style in a nearby store.

We love hearing from our happy customers and sharing the positive feedback with our team. To help spread the word, 21 days after purchasing a product online you will be emailed a feedback questionnaire. You can also find the product review section on the bottom of every product page. Sharing your experience will help other shoppers decide whether a style is right for them.

Mosaic Brands Ltd uses the COMODO security encryption method to ensure that your online purchases are 100% secure. COMODO is an SSL protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. For more information on this technology, please visit www.comodo.com

Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers. Cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please log out before leaving your computer unattended to protect your information.
For more information about how we use cookies, please see our Privacy Statement.

Afterpay

Shopping Online

Gift Cards

Will be back Online soon!

Delivery

Ezibuy Products

We have a curated collection of product from Ezibuy available for purchase. Categories include

Home & Gifting (excluding bulky items), Womens Footwear, Swimwear, Lingerie, and Sleepwear

No, you are purchasing through Mosaic Brands Ltd.

Your Mosaic Brands Ltd invoice will outline all items you have purchased - Mosaic Brands Ltd brand and/or Ezibuy branded products.

Your Ezibuy purchase will take 5 – 7 Business Days to be delivered, up-to 10 Business Days for remote or rural areas.

Ezibuy products are shipped from New Zealand.

Once your order is on its way, you will receive a dispatch notification with tracking information.

If you have purchased clothing from a Mosaic Brands Ltd Brand and an Ezibuy product, you will receive separate parcels & dispatch notifications.

Mosaic Brands Ltd Brand product is shipped from our warehouse in Sydney. Ezibuy product is shipped from New Zealand.

Ezibuy orders over $1000AUD may incur customs charges and duties charged by the Australian Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the Australian Customs Service or its authorised service provider.

Ezibuy products can be returned to the Online Store free of charge through Australia Post. See full details on how to return to Online here.

Ezibuy products cannot be returned to a store. Ezibuy products cannot be exchanged. Simply return and re purchase should you need a new size. Faulty items will be refunded as per our standard returns policy.

Contact Customer Care via email or phone 1300 728 980

Yes, Australian residents can purchase Ezibuy products through their Afterpay account.

No. Ezibuy products can only be purchased for delivery to your preferred address.

If you have selected Ezibuy products and click & collect as your delivery option, the items will be unavailable at your chosen store location. You will need to change delivery to address to complete your order.

No. Only purchases of Mosaic Brands Ltd product will count towards your seasonal rebate.

No. Ezibuy products are excluded from any voucher redemption's or promotional discounts.

If you are a New Zealand customer, you will not be able to purchase Ezibuy through our websites.

The Ezibuy categories will not be visible and any items selected will be removed at checkout once delivery details are confirmed.

No, Ezibuy is only available for Australian customers.

We have attached the Ezibuy size guides to the appropriate product categories.

You can view them within each product – see the Size Guide tab You can also view the Ezibuy size guides here.

Click & Collect

Click & Collect is a fast and convenient service which allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost.
Simply place your order online, choose the Rockmans store most convenient for you and we'll send you an SMS as soon as it's ready to collect.
Click & Collect orders are available for free pickup at all our Rockmans stores, subject to stock availability.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

If you place your order before 3pm, your order will be ready to be picked up that same day!
We’ll send you an SMS when your order is ready.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

Unfortunately once an order is placed we are unable to cancel it.
We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.
Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.
For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange pierced earrings, underwear or swimwear. All refunds exclude delivery charges.
Please refer to our returns policy for more information.

We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.
Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.
For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange pierced earrings, underwear or swimwear. All refunds exclude delivery charges.
Please refer to our returns policy for more information.

Unfortunately not all items on our website are available for Click & Collect. These include all Final Sale and all Third Party Seller items.

Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.

Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.

Click & Collect is a free service for all our customers. You only have to pay for the items you purchase.

You have 28 days from the day you order before your order will be sent back to our Online Returns Warehouse, where the refund will be processed.
Our store team will do their very best to send you reminders, but unfortunately we can’t guarantee this.

1. Choose from the great range of goods available on the Rockmans website.
2. Add the item to your bag and proceed to the checkout.
3. Select the 'Click & Collect' option and the store.
4. You will be notified by email to acknowledge that your Order has been received.
5. A team member from the relevant 'Click & Collect' store will pick and process your Order. You will receive a second notification by email when your Order is ready for collection.
6. Visit your nominated 'Click & Collect' store with your ‘Ready for Collection’ Order confirmation email and photo identification. Once the team member has verified your transaction, you may collect the goods.

Please bring a copy of your order confirmation email (on your smartphone is fine) and photo identification.

You may nominate a representative to collect the goods on your behalf. Be sure to add their name to the order form. When collecting the Order, the representative must supply a copy of the ‘Ready for Collection’ Order confirmation email and photo identification.

Exchanges And Returns

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