Stores  |  Contact
Free Shipping on orders over $100* — Easy Returns in store & online





Click & Collect

SHOP ONLINE. PICKUP IN STORE

 

Shop online and select Click & Collect as your delivery option from selected stores Australia-wide, We will notify you once your order is ready for collection at your selected store (No more heartache from rushing in store and finding your size has sold out!) Follow these easy steps:

Click & Collect

Shop Online

Fall in love with a style and, on the product page, add it to your online bag

Click & Collect

Select Click & Collect at Checkout

Follow the checkout process and select “Click & Collect” as your preferred delivery option.

Click & Collect

Find Your Closest Store

Enter your Suburb or Postcode in the field provided and, from the drop-down menu, select your preferred store from any of our 650 Locations.

Click & Collect

Choose Your Pickup Location

Choose from your 5 closest stores where you would like to collect your order.
Tip: You can easily change your mind and have the products delivered to your home by clicking “Deliver to my address”. Delivery is free for orders over $80*.

Click & Collect

Confirm Your Order

Enter your payment details to complete your order. You will then receive an email notification confirming your purchase.

Click & Collect

Collect In Store

We will notify you once your order is ready for collection at your selected store via SMS and Email.
Bring your photo ID and a copy of your Invoice or SMS (on your smart phone is fine) to collect your items. It’s as simple as that!

If your items aren't available at your local store, we'll ship them to your home at no extra cost.

All Click and Collect purchases made online support your local store, meaning you can shop local from the comfort of your own home.

*Click & Collect orders will be ready in up to 3-14 Business Days* Excluding remote/rural areas.

 

SHOP NOW

FAQs

Click & Collect is a fast and convenient service which allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost.
Simply place your order online, choose the Rockmans store most convenient for you and we'll send you an SMS as soon as it's ready to collect.
Click & Collect orders are available for free pickup at all our Rockmans stores, subject to stock availability.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

If you place your order before 3pm, your order will be ready to be picked up that same day!
We’ll send you an SMS when your order is ready.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

Unfortunately once an order is placed we are unable to cancel it.
We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.
Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.
For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange pierced earrings, underwear or swimwear. All refunds exclude delivery charges.
Please refer to our returns policy for more information.

We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.
Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.
For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange pierced earrings, underwear or swimwear. All refunds exclude delivery charges.
Please refer to our returns policy for more information.

Unfortunately not all items on our website are available for Click & Collect. These include all Final Sale and all Third Party Seller items.

Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.

Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.

Click & Collect is a free service for all our customers. You only have to pay for the items you purchase.

You have 28 days from the day you order before your order will be sent back to our Online Returns Warehouse, where the refund will be processed.
Our store team will do their very best to send you reminders, but unfortunately we can’t guarantee this.

1. Choose from the great range of goods available on the Rockmans website.
2. Add the item to your bag and proceed to the checkout.
3. Select the 'Click & Collect' option and the store.
4. You will be notified by email to acknowledge that your Order has been received.
5. A team member from the relevant 'Click & Collect' store will pick and process your Order. You will receive a second notification by email when your Order is ready for collection.
6. Visit your nominated 'Click & Collect' store with your ‘Ready for Collection’ Order confirmation email and photo identification. Once the team member has verified your transaction, you may collect the goods.

Please bring a copy of your order confirmation email (on your smartphone is fine) and photo identification.

You may nominate a representative to collect the goods on your behalf. Be sure to add their name to the order form. When collecting the Order, the representative must supply a copy of the ‘Ready for Collection’ Order confirmation email and photo identification.

Back to top