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Terms and Conditions


Purchasing Third Party Partners / Sister Brand products from Rockmans

Third Party Partners supplies Rockmans customers with products direct from their warehouse. Third Party Partners products on Rockmans are available exclusively for Australian customers, and are subject to Australian Customs and Duties charges upon delivery.

Please Note: Third Party Partners products on Rockmans are excluded from all promotional activity and do not contribute to your seasonal rebate spend.

Shipping and Delivery

Third Party Partners products are subject to the same great Shipping and Delivery services as our other Rockmans Online items, there are just a few details to note; 

  • You will still receive Free delivery when you spend $80 online and delivery within Australia for purchases under $80 will attract a $10 flat fee
  • Third Party Partners products will be shipped separately. If you have purchased a mix of Third Party Partners and Rockmans items, you will receive 2 parcels (at no extra charge of course)
  • Third Party Partners orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.
  • Your parcel will be delivered within 3 - 7 business days (excluding weekends and public holidays) from the day you have placed your order.
  • Delivery may take longer in remote or rural areas or during promotion and sale periods 
  • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
  • Third party products are excluded from click & collect.


Returns

You are welcome to return your Third Party Partners product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, all you need to do is fill in your returns form and use one of the following options:

Please ensure you enclose your completed returns form, which you can download here.

 

IMPORTANT NOTICE:

Be Fit Food can be refunded under Australasian Consumer Law if;
- If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion and;
- If the problem is minor, you are entitled to a replacement or a gift voucher
We are unable to provide a refund for change of mind or taste preference after we have processed your payment.

PARCEL POINT

 

Parcel Point

Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days.



BOOK MY RETURN
COURIER PICKUP

 

Courier Pickup

Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $8.95*.



BOOK MY COLLECTION
AUSTRALIA POST

 

Australia Post

Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.




PRINT MY LABEL 

 

Courier Pickup: Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.

 

Please allow up to 15 working days for your return to be processed.


Please Note:

  • As Third Party Partners products are available exclusively online we cannot accept in store returns.
  • Do not send your product directly to the manufacturer. All items purchase on Rockmans are to be returned back to our online warehouse.

Please do not sent your product directly to the manufacturer.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear & Lingerie can only be refunded if it is unworn with the tags and hygiene strip still attached.

Incorrect Items or Faulty Goods: We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

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