Purchasing Third Party Partners / Sister Brand products from Rockmans
Third Party Partners supplies Rockmans customers with products direct from their warehouse. Third Party Partners products on Rockmans are available exclusively for Australian customers, and are subject to Australian Customs and Duties charges upon delivery.
Please Note: Third Party Partners products on Rockmans are excluded from all promotional activity and do not contribute to your seasonal rebate spend.
Third Party Partners products are subject to the same great Shipping and Delivery services as our other Rockmans Online items, there are just a few details to note;
You are welcome to return your Third Party Partners product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, all you need to do is fill in your returns form and use one of the following options:
Be Fit Food can be refunded under Australasian Consumer Law if;
- If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion and;
- If the problem is minor, you are entitled to a replacement or a gift voucher
We are unable to provide a refund for change of mind or taste preference after we have processed your payment.
Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days.
Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $8.95*.
Package your item(s) into the original parcel packaging or suitable new packaging. You must include your tax invoice email you received with your initial order or a copy of the returns slip when returning your items so we can correctly identify your order.
Then post your package to:
Rockmans Online Returns
PO Box 27 Liverpool,
NSW 1871, Australia
We strongly suggest you purchase tracking for your postage so you can track your purchase on its way back to us. Once we receive the package please allow 24-48 hours for your refund to be processed. Once your refund has been processed you'll receive an email confirmation. Return costs will vary depending on your location and the weight of your parcel. All refunds exclude delivery charges.
Please allow up to 15 working days for your return to be processed.
Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear & Lingerie can only be refunded if it is unworn with the tags and hygiene strip still attached.
Incorrect Items or Faulty Goods: We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.