How secure is your website?
Who is your payment provider?
Do you store credit card details?
Do I need to sign up to place an order?
By registering, will I automatically receive marketing emails from you?
I have received my order but one of the items is missing, what do I do?
What payment methods do you accept?
How do I sign up for PayPal?
What do I do If I have forgotten my password?
How do I use a promotional code online?
Why have I received an email saying that some of my order has been shipped?
Why have I received an email saying that some of my order has been cancelled?
I've seen a product but it's not online or in my local store, where can I buy it?
Do I need to be at home to accept my delivery?
Do you ship to PO Boxes or other address e.g. Military base
What happens if a parcel is lost?
Can I change the delivery address for my order?
Can I specify a time for delivery?
What are my delivery options?
Can I check for myself how my order is progressing?
Does Rockmans offer International shipping?
Does Rockmans allow payments from an international billing address?
Free shipping online only offers
My item isn't quite right, I want a refund or exchange, how do I do this?
What can I do if something is wrong with my order?
I bought an item online but it is now faulty, what can I do?
How long do I have to return an item?
I returned my order, how long will my refund take?
What if I don't have the original shipping packaging?
Do you refund sale items?
What is the difference between a gift card and e-gift card?
Can I send a message with my gift card?
Can I send a message with my e-gift card?
How long will it take for my e-gift card to arrive?
Can my gift card or e-gift card expire?
Can I use a gift card/e-gift card and another method of payment in one transaction?
Can a gift card or e-gift card be refunded?
Can I order large quantities of gift cards?
How will I be refunded if I have paid part with a gift card/e-card and part with a credit card?
What are your customer care opening times?
What are your customer care contact details?
I want a career at Rockmans, what vacancies do you have?
Which internet browsers does your website support?
I would like to enquire about the possibility of receiving a donation from your company for a charity event?
Do you offer work experience programmes for students?
Where can I find my VIP number?
What are the benefits of joining the VIP programme?
I want to unsubscribe from the VIP emails.
I am not receiving promotions but I have a VIP card
I have not received my seasonal rebate rewards voucher
I want to know how much I have spent this season on my VIP card