Contact Us

Reason for Enquiry: *
First Name:*
Last Name:*
 *indicates required fields

How can we help?

We would love to hear from you! If you have a question, a comment or any feedback in relation to your experience with us, please let us know by using the contact details below. 

Your feedback is invaluable to us as it helps us to improve your experience in our store or online.

Store, Online & Customer InquiriesPhone:
Please phone us on 1300 728 980. Our office hours are Monday to Friday 9am – 5pm. 

Please email us on

MailRockmans Customer Care
Noni B Group Ltd
PO Box 27
Liverpool NSW 1871

Our Promise To You
  • Our Promise to you is that we think of you, in everything we do.
  • Our Promise to you is that you are our first priority and that we provide you with the very best customer experience, every time.
  • Our Promise to you, whether shopping in store or online, is that we ensure you are delighted with every purchase and that you can’t wait to shop with us again.
  • Our Promise to you is that we will seek every avenue to ensure we provide you with a resolution every time.
  • Our Promise to you is that we commit to always communicate with you with sensitivity and honesty.
If you would like to check the status of your order, track your order, update your details, change your password, please visit My Account.

Frequently Asked Questions

Orders & Registration

How secure is your website?
Who is your payment provider?
Do you store credit card details?
Can I cancel my order?
Do I need to sign up to place an order?
By registering, will I automatically receive marketing emails from you?
I have received my order but one of the items is missing, what do I do?
What payment methods do you accept?
What is PayPal?
How do I sign up for PayPal?
What do I do If I have forgotten my password?
How do I use a promotional code online?
Why have I received an email saying that some of my order has been shipped?
Why have I received an email saying that some of my order has been cancelled?
I've seen a product but it's not online or in my local store, where can I buy it?


Do I need to be at home to accept my delivery?
Do you ship to PO Boxes or other address e.g. Military base
What happens if a parcel is lost?
Can I change the delivery address for my order?
Can I specify a time for delivery?
What are my delivery options?
Can I check for myself how my order is progressing?
Does Rockmans offer International shipping?
Does Rockmans allow payments from an international billing address?
Free shipping online only offers

Refunds & Returns

My item isn't quite right, I want a refund or exchange, how do I do this?
What can I do if something is wrong with my order?
I bought an item online but it is now faulty, what can I do?
How long do I have to return an item?
I returned my order, how long will my refund take?
What if I don't have the original shipping packaging?
Do you refund sale items?

General Product Information

Where can I provide feedback about a product?
How do I search for products?

Gift Cards/ E-Gift Card

What is the difference between a gift card and e-gift card?
Can I send a message with my gift card?
Can I send a message with my e-gift card?
How long will it take for my e-gift card to arrive?
Can my gift card or e-gift card expire?
Can I use a gift card/e-gift card and another method of payment in one transaction?
Can a gift card or e-gift card be refunded?
Can I order large quantities of gift cards?
How will I be refunded if I have paid part with a gift card/e-card and part with a credit card?

General Information

What are your customer care opening times?
What are your customer care contact details?
I want a career at Rockmans, what vacancies do you have?
Which internet browsers does your website support?
I would like to enquire about the possibility of receiving a donation from your company for a charity event?
Do you offer work experience programmes for students?

VIP Rewards

Where can I find my VIP number?
I have lost my VIP card
What are the benefits of joining the VIP programme?
Where can I find rewards programme terms and conditions and privacy policy?
I want to unsubscribe from the VIP emails.
I am not receiving promotions but I have a VIP card
I have not received my seasonal rebate rewards voucher
I want to know how much I have spent this season on my VIP card

Sign Up To Vip here.