The nature of our business
We are principally a retailer. Retailing can utilise a number of facilities and functions including shops (off the street and in shopping centres), the internet, promotional material (using various forms including paper and electronic mail outs), credit and other card systems, lay-by arrangements and reward schemes. As a successful and long established retailer, we carry out any or all of these means of business from time to time.
- Your personal information is important to us
Rockmans respect the importance of your privacy and right to make your own choices about how your personal information is collected and used. We know that when you provide personal information to us, you are showing your trust and we take that seriously. Unless you directly give us consent to do otherwise, Rockmans will only collect and use your personal information as explained below.
- Collecting information about you
Except as stated below, Rockmans will not collect or monitor any personal information about you without your consent:
Information may be collected via our stores, website or head office; including various departments such as Human Resources, Finance, Marketing and Internet. Generally, you have no obligation to provide information requested by Rockmans. If however, you choose to withhold requested information, we may not be able to provide you with the full service you require; particularly if the collection of that information is required by law.
We collect information when you enter your personal details onto our website for example by joining the eClub or taking part in a competition. If you register on the site we collect information such as your email address, name, postal address, date of birth and what products you like the most. We may also collect information on how you use the site in order to make it as interesting as possible for you. If you contact us, we may also keep a record of that contact. We will only collect additional personal information, other than that explained here, with your consent.
- Using and disclosing your personal information
Our purpose in collecting information about you is to: provide you with information which interests you and provide you with a better website experience with information and special offers that are more relevant to your interests. Rockmans will not use or disclose any information about you without your consent, unless: required by law. We believe it necessary to fulfill the above purposes, to provide you with the service which you have requested, to implement our terms and condition, to protect the rights, property and personal safety of another Rockmans user, any member of the public or Rockmans.
In seeking to give you the most worthwhile experience of our website possible, Rockmans may use your personal information to send you advertisements about products and services which we think you are likely to be interested in. We do not disclose information about you to advertisers. Instead, advertisers may give us advertisements and tell us the kind of audience they wish to reach. Rockmans then take the advertisement and display it to users who are most likely to have an interest in the product or service. In order to operate the website, fulfill the purposes set out above or otherwise deliver a service; we may sometimes share your personal information with a service partner, or a company connected with Rockmans (by, for example, a common shareholder or some common commercial interest). We will not otherwise disclose your personal information to other companies without your explicit consent.
- When we will contact you
We will not send you any email without first asking you whether you wish to have promotional information sent to you. If you agree, we may contact you at the email, postal address or other forms of contact details you provide to us in order to:
Provide you with updated information about our website
Provide you with information on promotional events
Provide you with other information about our products and services, which you may enjoy.
If you are receiving promotional information about Rockmans and do not wish to receive this information any longer, you may remove your name from our list either by visiting our website and following the instructions on how to withdraw your information from that site (where that facility is available), or e-mailing us at email@example.com and asking to be removed from our mailing list. Please allow 7 days for this request to be processed.
- You can access the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to e-mail us at firstname.lastname@example.org. Our file of your information will be made available to you within 14 days.
- Changing the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at mailto:email@example.com and we will amend this record.
- Deleting the information we have about you or stopping any further advertising material
If you wish to have your personal information deleted, please let us know by e-mailing us at mailto:firstname.lastname@example.org and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. If you do not wish to receive further advertising information from us, please let us know by e-mail or by clicking "unsubscribe" at the bottom of our Email communications.
From time to time, Rockmans and BeMe conduct competitions on the website. When we run these competitions, we may also give you the choice of being on a mailing list to receive further contact from us. Unless you choose to receive further communications from Rockmans or BeMe, the information that we collect from your entry in the competition is not used for any purposes other than for the competition.
- Storage and security of your personal information
At Rockmans and BeMe, we are committed to safeguarding your personal information; and to keeping this information accurate and up to date. Access to this information is restricted within Rockmans and BeMe to employees who have specific authorisation. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure, so we cannot absolutely promise that the information you provide to us will always be totally secure. Rockmans and BeMe will not be held responsible for events arising from unauthorised access to your personal information.
Please note also that Rockmans and BeMe or its service partners may use overseas facilities to process or back up its information. As a result, we may transfer and store your personal information to our overseas facilities. However, this does not change any of our commitments to safeguard your privacy.
- Rockmans BeMe and links to other websites
Rockmans may provide links to websites outside of the Rockmans service. These linked sites are not under our control and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the Terms and Conditions of those websites.
- What to do if you have a problem or question
- Future changes