FAQs
Rockmans E-Club FAQs
How can I change my email address?
You can change your email address by emailing us at
changedetails@rockmans.com.au and ask for your details to be updated. Please include details of your old email, new email and full name in your message to us.
How do I unsubscribe from Rockmans E-Club to stop receiving emails?
There are two ways that you can unsubscribe from Rockmans E-Club.
Click the unsubscribe link or button at the bottom of any email that Rockmans or BeMe has sent to you.
Email us at
deletedetails@rockmans.com.au and ask to unsubscribe and be removed from our mailing list. Please allow 7 days for this to take effect.
Rockmans VIP Rewards Program FAQs
How can I change my details for the Rockmans VIP Rewards Program?
There are three ways you can change your details for the Rockmans VIP Rewards Program.
Call us toll-free on 1800 815 074.
Write to us at Rockmans VIP Rewards, PO Box 7, St Peters NSW 2044.
I’m a Member of Rockmans VIP Rewards Program but I haven’t received my VIP Rewards Rebate Voucher.
Please call us toll-free on 1800 815 074 or write to us at Rockmans VIP Rewards, PO Box 7, St Peters NSW 2044.
Policies
Refund
- If you simply change your mind or make the wrong decision on full price items, we will refund within 21 days if the item is unworn, in its original condition with tags attached and you have proof of purchase.
- Sale items are not eligible for a refund unless faulty as a result of manufacturer error and proof of purchase is provided.
Exchange
- If you simply change your mind or make the wrong decision on full price items, we will exchange or issue a credit note within 30 days of purchase if the item is unworn, in its original condition with tags attached and you have proof of purchase.
- If you simply change your mind or make the wrong decision on sale items, we will exchange or issue a credit note within 14 days of purchase if the item is unworn, in its original condition with tags attached and you have proof of purchase.
For
returns on lay-by items, the Refund and Exchange policy applies from the date of lay-by finalisation. Rockmans and BeMe stores will exchange, issue a credit note or refund an item if it is
faulty as a result of manufacturer error and proof of purchase is provided.
The above policies are not intended to override or limit your statutory rights in any way.
