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Call us
Contact Us
PHONE
1800 815 074

EMAIL
customerservice@rockmans.com.au

ADDRESS
Rockmans Customer Service, PO Box 7, St Peters NSW 2044.

FAQ

Rockmans VIP Rewards Program FAQ’s

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I’m a Member of Rockmans VIP Rewards Program but I haven’t received my VIP Rewards Rebate Voucher.
Please call us Toll Free on 1800 815 074 or write to us at Rockmans VIP rewards, PO Box 7, St Peters NSW 2044.

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How can I change my details for the Rockmans VIP program?
There are three ways you can change your details for the Rockmans VIP Rewards Program.
Email us at: vip@rockmans.com.au
Call us Toll Free on 1800 815 074
Write to us at Rockmans VIP Rewards, PO Box 7, St Peters NSW 2044

Rockmans VIP Rewards FAQ’s

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How can I change my email address?
You can change your email address by emailing us at vip@rockmans.com.au and ask for your details to be updated. Please include details of your old email, new email and full name in your message.

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How do I unsubscribe from Rockmans eClub to stop receiving emails?
There are two ways you can unsubscribe from Rockmans eClub.
Click on the unsubscribe link at the bottom of any email that Rockmans has sent you.
Email us at vip@rockmans.com.au and ask to unsubscribe and be removed from our mailing list. Please allow 7 days for this to take effect.

Policies

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Rockmans Refund and Exchange Policy

Refund:

If you simply change your mind or make the wrong decision on either full price or sale items we will provide a refund within 21 days from the date of purchase if the item is unworn, in its original condition with tags attached and there is proof of purchase.

The only exception to this policy is shapewear (eg Shatobu) and underwear due to health and safety reasons, in which case a refund will not be given.

 

Exchange:

If you simply change your mind or make the wrong decision on either full price or sale items we will exchange or issue a credit note within 21 days from the date of purchase if the item is unworn, in its original condition with tags attached and there is proof of purchase.

For returns on lay-by items, this policy applies from the date of lay-by finalisation.

We will exchange, issue a credit note or refund an item if it is faulty as a result of manufacturer error and proof of purchase is provided.

 

Gift Voucher

Gift Vouchers cannot be replaced if lost or stolen. Gift Vouchers cannot be exchanged for cash. The Gift Voucher amount will be verified on the receipt docket. No change is given and any balance that remains will be returned to the customer in the form of a Gift Voucher receipt for future purchases. Gift Vouchers expire 12 months after purchase. Any balance that remains after expiry will not be available for redemption.

The above policies are not intended to override or limit your statutory rights in anyway.

 

The above policies are not intended to override or limit your statutory rights in anyway.

 

 

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