Refund:

If you simply change your mind or make the wrong decision on full priced items, we will refund within 21 days if the item is unworn, in its original condition with tags attached and you have proof of purchase.

Sale items are not eligible for a refund unless faulty as a result of manufacturer error and proof of purchase is provided.

Exchange:

If you simply change your mind or make the wrong decision on full priced items, we will exchange or issue a credit note within 30 days if the item is unworn, in its original condition with tags attached and you have proof of purchase.

If you simply change your mind or make the wrong decision on sale items, we will exchange or issue a credit note within 14 days if the item is unworn, in its original condition with tags attached and you have proof of purchase.

For returns on lay-by items, the Refund and Exchange policy applies from the date of lay-by finalisation. Rockmans and BeMe stores will exchange, issue a credit note or refund an item if it is faulty as a result of manufacturer error and proof of purchase is provided.